Refund & Cancellation Policy

This policy is part of the Terms of Service and applies to subscriptions to our products and to our professional services.

1. Free trial

The free trial is entirely free, needs no payment method, and never turns into a paid subscription by itself — so there is nothing to refund for it. It is your chance to evaluate the product before buying.

2. Subscriptions: payment and renewal

• A subscription is paid in advance for its full term, and we issue an invoice for every amount.
• Subscriptions never renew automatically and we never charge you without your request: we remind you by email during the last seven days of the term, and it renews when you pay for a new term.

3. Cancellation

• To stop, simply do not renew: your subscription stays active until the end of the paid term and then ends, with no further charges.
• If you close your account from the customer portal, your subscription ends immediately with no automatic refund of the remaining term — so if a refund is due to you (section 4), request it before closing.

4. When we refund

• A duplicate payment, or a payment above the amount due: we refund the excess in full.
• If we are unable to activate your subscription or to provide the service you paid for: we refund what you paid for it in full.
• If we discontinue the service for a reason not caused by you, or a fault on our side prevents you from using it and we cannot fix it within a reasonable time: we refund the unused part of your term pro rata.

5. What is not refunded

• The remaining term of an activated subscription when you decide to stop or close your account, outside the cases above — the free trial exists so you can evaluate before paying.
• A subscription suspended or ended because of a breach of the Terms of Service.

6. Professional services

They are governed by their quotation. Unless it says otherwise: work already done is payable, and amounts paid in advance for work not yet started are refunded if the engagement is cancelled.

7. How to request a refund

Write to us through the Contact page, the customer portal, or at info@zmzmtech.com, stating the invoice number and the reason. We reply within five business days, and an approved refund is paid within fourteen days, by the method and in the currency you paid with, together with any tax paid on it.

8. General

This policy does not limit any right that the law does not allow to be limited. We may update it in the same way as the Terms of Service, and the last-updated date appears below.

Last updated: 2026-10-01