Terms of Service

1. Who we are and key terms

ZMZM Technology is ZMZM TECHNOLOGY LTD, a company registered in England and Wales under number 17437784, with its registered office at 20 Wenlock Road, London, England, N1 7GU. In these terms:

• "We" and "us": ZMZM Technology.
• "Customer" and "you": the business that requests a trial or subscribes to a product or service, and the people it authorises to use it.
• "Service": this website, the customer portal, our online software products such as ZMZM Gold, support, and any professional service we agree on.
• "Customer data": what you and your users enter into our products.
• "Terms": this page together with the Privacy Policy, the Refund Policy and your quotation or invoice.

2. Acceptance of terms

By using ZMZM Technology's website, requesting a trial, registering or subscribing, you agree to these terms. If you do not agree, please do not use the service. If you accept them on behalf of a business, you confirm that you are authorised to bind it.

3. Eligibility

Our services are directed at businesses. Anyone who registers or deals with us confirms that they are an adult (at least 18 years old) with full legal capacity.

4. What we provide

• Software products: offered on a fixed-term subscription basis, with a free trial where stated. We grant you the right to use the product for your subscription term, including the updates and fixes we release for it during that term, and support through the channels listed on the Contact page. A license remains valid for the paid term and renews per your choice.
• Professional services (cybersecurity, cloud, databases, consulting and software development): the quotation sets out each service's scope, deliverables, timeline and price.

5. Your account and its security

• You agree to provide accurate and complete information, and to update it whenever it changes.
• You are responsible for keeping your and your users' sign-in details confidential, and for everything done through your accounts; use of your account by someone else is treated as authorised by you.
• Tell us immediately if you become aware of any unauthorised use of your account or any compromise of your sign-in details. We are not responsible for losses resulting from sign-in details being disclosed on your side.
• We treat your personal data and contact details confidentially, in line with the Privacy Policy.

6. Acceptable use

You agree to use the service lawfully and in line with the laws that apply in your country, and not to:

• attempt to harm or disrupt the service, bypass its security, or gain unauthorised access to others' data;
• copy, decompile, resell or sublicense our software without our written permission;
• use the service for unlawful activity or to process data unlawfully. You are responsible for the lawfulness of the data you enter about your own customers.

7. Fees and payment

• Fees are set out in the quotation or invoice, and subscriptions are paid in advance for each term. We issue an invoice for every amount paid.
• Payment is by bank transfer or any method we announce. When electronic payment is enabled, an approved payment provider handles it, and we do not hold your card details.
• Taxes that the law requires on the service, such as VAT where applicable, are added.
• Prices may change from time to time; this never affects a term you have already paid for. Promotional offers are temporary, and we may change or end them.
• If payment is overdue after we notify you, we may suspend the service until it is made (section 11). Refunds follow the Refund Policy.

8. Intellectual property

Our software, names and logos — including "ZMZM Technology" and "ZMZM Gold" — and the content of this website belong to ZMZM TECHNOLOGY LTD or to those who licensed them to us. A subscription gives you a limited, non-exclusive, non-transferable right of use for its term, and transfers no ownership of any of them to you.

9. Customer data

Customer data belongs to you. We process it only to provide the service and in line with the Privacy Policy, and we access it only as far as operating and supporting the service requires, or at your request. You may request a copy of your company's data before your subscription ends or within 30 days after it ends.

10. Communications and notices

We communicate with you through the email address registered on your account and through the customer portal, and we may publish general notices on the site or in the portal. Electronic notices, agreements and invoices count as written and are as binding as their paper equivalents.

11. Suspension and termination

We may suspend or end your account or the service if you breach these terms, provide false information, or are overdue in paying after notice, or where protecting the service or other users, or a legal obligation, requires it. We give you notice in advance where possible.

You may stop at any time: subscriptions do not renew automatically (see the Refund Policy), and you may close your account from the customer portal.

12. Limitation of liability

• We provide the service with professional care to keep it available and secure; beyond what we have expressly committed to, it is provided "as is".
• Our products are tools in your hands: you remain responsible for reviewing their reports, and for your own decisions and accounting, tax and legal filings.
• We are not liable for indirect losses such as loss of profit, nor for what results from failures of services outside our control, such as telecommunications, the internet and payment providers, or from force majeure.
• Our total liability for any claim does not exceed what you paid us in the twelve months before it. Nothing here excludes any liability that the law does not allow to be excluded.

13. Changes to these terms

We may update these terms whenever our services or the law change. We notify account holders of material changes by email before they take effect; continuing to use the service afterwards means you accept them. The last-updated date appears below.

14. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales, whose courts have jurisdiction over any dispute arising from them, without prejudice to the mandatory provisions of the law that applies in your country.

15. General

• If any provision of these terms is invalid or unenforceable, the remaining provisions stay in force.
• The Arabic text prevails in interpreting these terms and in any difference between it and its translation.

16. Contact

For any question about these terms: info@zmzmtech.com

Last updated: 2026-10-01